Frequently Asked Questions
Everything you need to know about INIU power solutions and services.
What is the warranty period for INIU products?
We offer an industry-leading 3-year warranty on all INIU devices. If any quality issue occurs under normal use, we will provide a replacement free of charge.
Are INIU power banks safe for air travel?
Yes, most INIU power banks are under 100Wh, which meets international aviation standards for carry-on luggage. We recommend checking the specific Wh rating on the back of your device before flying.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Which fast-charging protocols do INIU chargers support?
Our devices support a wide range of protocols including Power Delivery (PD 3.0), Quick Charge (QC 4.0/3.0), and Samsung Adaptive Fast Charging to ensure compatibility with most modern smartphones and laptops.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.