Returns & Exchanges
At INIU, we stand behind our high-quality chargers and power banks with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined return process to ensure your power needs are always met.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all cables, travel pouches, and user manuals that were included in the initial shipment.
Ship to INIU
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects the returned electronics, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing